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3 year warranty

What is covered by the warranty?

Furniture elements, hinges, drawer slides, handles, shelf supports or furniture elements, bed base slats, purchased new by the customer, a natural person residing in the European Union, Switzerland and other countries via the authorized distributor Théo.

The accuracy of the assembly instructions supplied with the furniture.

Warranty Implementation Information

Documents to provide:

A copy of the delivery note

The purchase invoice

Contact your dealer in writing or by email.

Madei Creations / THÉO™ reserves the following rights:

As part of the continuous improvement of its furniture, to call upon, at its own expense, an internal or external expert to note the defect and its causes.

To propose replacement of components when the replacement has a cost disproportionate to the repair.

To offer equivalent components or models depending on the availability of the furniture covered by the warranty.

Warranty duration

3 years from the delivery date mentioned on the delivery note, or failing that, on the purchase invoice.

Extension of the warranty in the event of immobilization of the property during its repair or replacement for more than 7 calendar days.

Article L217-16 of the Consumer Code: “When the buyer asks the seller, during the course of the commercial guarantee granted to him upon the acquisition or repair of a movable good, for a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the request for intervention by the buyer or from the provision for repair of the good in question, if this provision is subsequent to the request for intervention”.

Warranty Contents

Madei Creations / THÉO™ guarantees:

that the THÉO™ furniture or accessory is suitable for the use for which the furniture or accessory is intended, under its normal conditions of use and having been assembled according to the assembly instructions provided by the manufacturer.

that the furniture or accessory corresponds to its description as communicated in the various printed or digital media controlled by Madei Creations or reproduced by its distributors.

that the THÉO™ furniture or accessory does not have any manufacturing defect or hidden defect, having undergone factory quality controls.

What is excluded from the warranty?

Warranty Exclusions:

Incorrect assembly, failure to follow assembly instructions.

Improper use or maintenance, use of non-recommended cleaning products.

Natural or accidental disasters, falling, impact, discoloration due to light, burning, excessive heating, humidity, presence of insects, irregularities in the ground, natural variations between components.

Modifications, repairs or additions of elements not forming part of the components of the furniture or parts by the customer or by a person not approved by the manufacturer.

Use for professional or commercial purposes.

Corrosion and oxidation.

Damage due to baggage transport

Normal use of the furniture will result in aesthetic deterioration and normal wear and tear that the warranty does not cover.

Warranty Limitations:

The THÉO™ warranty only covers the right to replacement or repair of the THÉO™ furniture or accessory. Excluded are the contents of the furniture, in particular all goods stored in the furniture, assembly and cleaning costs and damage of any kind related to the unavailability of the furniture or accessory.

Reminder of legal provisions Legal guarantee of conformity - extracts from the Consumer Code:

Article L217-4: The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity that exists upon delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been placed in his charge by the contract or has been carried out under his responsibility.

Article L217-5: To comply with the contract, the good must: 1° Be suitable for the use usually expected of a similar good and, where applicable: -correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model; -present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling; 2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L217-12: The action resulting from the lack of conformity is prescribed by two years from the delivery of the good.

On the guarantee of defects in the thing sold - extracts from the Civil Code:

Article 1641: The seller is bound by the guarantee for hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them.

Article 1648: 1st paragraph: The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.

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